Ticketing Platform FAQ

Morphettville has partnered with Flicket as its new ticketing platform to provide a more streamlined ticket
purchasing experience and support future improvements to our ticketing and event operations.

Flicket is Morphettville’s new official ticketing platform, allowing customers to purchase tickets, access
digital tickets and manage bookings online.

Customers purchasing through Flicket for the first time may need to create a new account.

The previous ticketing platform and Flicket are separate systems, so customers may need to create a new
account when purchasing through Flicket.

As part of our transition to Flicket, ticket purchases may include ticketing and payment processing fees. All
applicable fees are displayed as part of the purchase process before payment is completed.

Our previous ticketing arrangements were different. With the introduction of Flicket, ticketing and payment
processing fees now form part of the purchase process. We understand this is a change for customers,
and all applicable charges are clearly displayed prior to purchase.

Advertised prices refer to the base ticket price. Any applicable ticketing and payment processing fees are
added during checkout and displayed before the purchase is completed.

Depending on the purchase method, additional payment processing fees may apply. Customers will
always see the final price before completing their purchase.

No. Fees may still apply regardless of where tickets are purchased. All applicable charges are displayed at
the time of purchase.

The fees form part of the overall ticket purchase process through our ticketing and payment systems.

The fees are associated with delivering and operating the ticketing and payment processing systems used
to facilitate ticket sales.

Like many major event and entertainment ticketing platforms, applicable ticketing and payment
processing fees are added during the checkout process and displayed before payment is made.

Unfortunately, applicable fees cannot be manually waived on individual transactions.

Any tickets purchased before the transition remain valid. Customers do not need to take any action unless
contacted directly by Morphettville.

Your booking remains valid. If your tickets have not yet been issued, they will be provided once the
outstanding invoice has been paid in full. You only need to take action if contacted directly by
Morphettville.

Please contact our Sales Team, who can assist in locating your booking.

Where available, ticket transfer options can be managed through Flicket. Customers who require
assistance should contact Sales.

Please visit Reception on course and our staff will assist you.

Yes. Digital tickets on a mobile device remain the preferred method of entry.

Morphettville has partnered with Flicket as its new ticketing and Membership platform to provide a more
streamlined experience and support future improvements to ticketing and Membership operations.

No. Your Membership entitlements and benefits remain unchanged and will continue to apply in
accordance with your Membership category. This includes any Membership entitlements available to you,
such as voting rights, reciprocal club privileges, Member communications and raceday access, as well as
any applicable Member benefits, offers or discounts associated with your Membership category. The way
in which you access these entitlements and benefits may change through the new Flicket platform;
however, the entitlements and benefits themselves remain unchanged.

Yes, there will be some changes to how you access Membership tickets, Member offers and bookings
through the new platform. However, your Membership entitlements and benefits remain unchanged.

Existing Members will be able to use their existing email address but will be required to create a new
password when first accessing Flicket.

The previous ticketing system and Flicket are separate platforms. Existing Members can use their current
email address but will need to create a new password when first accessing Flicket.

Yes. All Membership entitlements and benefits available under your Membership category remain
unchanged. This includes any applicable Member rights, privileges, access, offers and discounts
associated with your Membership type. However, where bookings are made through Flicket, booking fees
may apply to certain paid products and experiences and will be displayed before payment is completed.

No. Guest passes already issued in Membership packs remain valid.

Yes. Any discounts, offers and benefits associated with your Membership category remain unchanged.
However, booking fees may apply to certain transactions processed through Flicket.

Existing Members will not incur booking fees when accessing their included Membership entitlements.
However, booking fees may apply when purchasing paid products or experiences through Flicket, including hospitality experiences, dining bookings, guest tickets and other ticketed products. Any applicable fees
will be displayed before payment is completed.

Your Member discount or benefit still applies. However, bookings made through Flicket may attract a
booking fee as part of the transaction process. Any applicable fees will be displayed before payment is
completed.

Yes. Any applicable Member discounts and offers associated with your Membership category remain
unchanged. Where a booking is made through Flicket, your Member discount will still apply. However,
booking fees may apply as part of the transaction process and will be displayed before payment is
completed.

The SAJC joining fee has always formed part of the cost of becoming a new Member. Applicants referred by
an existing Member may be eligible for a reduced joining fee in accordance with Club Membership rules.
With the introduction of Flicket, new Membership purchases also attract a booking fee, which forms part of
the online transaction process and is displayed before payment is completed.

No. Existing Members are not required to pay the SAJC joining fee. However, booking fees may apply when
purchasing certain products or experiences through Flicket.

The booking fee relates to processing the transaction through the Flicket platform and applies to eligible
transactions completed through the platform. Any applicable fees are displayed before payment is
completed.

Unfortunately, applicable joining fees and booking fees cannot be manually removed or waived on
individual transactions.

Your booking remains valid. If your tickets have not yet been issued, they will be provided once the
outstanding invoice has been paid in full. You only need to take action if contacted directly by
Morphettville.

Please contact the Membership Team and we will assist you.

Visit the Race Day Office on course and our team will be happy to assist.